Terms & Conditions
Scope of Services
Pacific Freight Link provides a range of freight forwarding services, including air freight, sea freight, prep & send services, procurement services and pick -up services. By using our services, you agree to abide by these terms and conditions.
Pacific Freight Link's rates may fluctuate without prior notice due to carrier rates and surcharges being passed on to us. These adjustments are communicated on a monthly basis, reflecting the current market conditions and the costs incurred by carriers.
Obligations of the Customer
You must provide accurate and complete information about your shipment, including the type of goods, weight and dimensions, and any special requirements. You are responsible for ensuring that your shipment complies with all applicable laws and regulations. Any misdeclaration or additional costs will be passed on to the customer if arises.
Pacific Freight Link will not be liable for any loss, damage, or delay in transit, unless caused by our negligence or wilful misconduct. We will not be liable for any indirect, incidental, or consequential damages, including loss of profits or business interruption.
We offer cargo insurance to protect against loss or damage during transit at an extra cost. We recommend that you purchase insurance for your shipment, as our liability is limited.
Payment is required upfront and paid in full prior to any consignment being lodged via Air or Sea. We accept payment via cash, bank transfer, credit/debit card, Western Union, or PayPal. Any taxes, duties, or fees associated with the shipment are the responsibility of the customer. Please contact us for more information on payment options.
We will do our best to minimize any delays or problems with your shipment. However, we will not be liable for any delay caused by factors outside of our control, including weather, customs clearance, or carrier delays. If there is an issue, we will notify you immediately and work to resolve the problem as quickly as possible. We will also keep you updated on the status of your shipment throughout the transport process.
Either party may terminate the agreement at any time, with or without cause, by giving written notice to the other party. If the agreement is terminated before the shipment is completed, the customer will be responsible for any costs incurred up to that point.
These terms and conditions will be governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms and conditions will be resolved in accordance with the laws of Australia.
These terms and conditions constitute the entire agreement between the parties and supersede all prior negotiations, agreements, and understandings, whether written or oral.
We may amend these terms and conditions at any time by providing notice to the customer. Your continued use of our services after the effective date of any amendments constitutes your acceptance of the revised terms and conditions.
By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions. Details Terms and Conditions available upon request.