Privacy Policy

Last Updated: 9th January 2026

Pacific Freight Link ("the Company," "we," "us," or "our") is committed to protecting the privacy and personal information of our customers, employees, and stakeholders. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Types of Personal Information We Collect

We collect information that is reasonably necessary for our business functions. This includes:

  • Identity & Contact Data: Names, physical addresses, email addresses, and phone numbers.

  • Verification Data: Government-issued identifiers (e.g., Driver’s License, Passport numbers) for customs clearance and regulatory compliance.

  • Financial Data: Bank account details, credit card information, and billing history.

  • Operational Data: Shipment details, origin/destination data, cargo descriptions, and tracking information.

  • Professional Data: For employees and contractors, we collect employment history, qualifications, and emergency contact details.

  • Digital Data: IP addresses, browser types, and interaction data when you visit our website.

2. How We Collect Your Information

We collect information through:

  • Direct Interaction: When you request a quote, book a shipment, or contact our team.

  • Third Parties: From credit reporting bodies, business partners, or authorized agents acting on your behalf.

  • Automated Technologies: Cookies and web analytics used on our website to improve user experience.

  • Public Sources: Social media and regulatory registers where applicable.

3. Purpose of Collection and Use

We use your information to:

  • Provide freight forwarding, logistics, customs clearance, and storage services.

  • Process payments and manage credit facilities.

  • Communicate updates regarding shipments and cargo status.

  • Comply with mandatory reporting requirements from the Australian Border Force (ABF) and Department of Agriculture, Fisheries and Forestry.

  • Improve our website and service offerings.

4. Disclosure of Personal Information

We may disclose your information to:

  • Service Providers: Sub-contractors, transport carriers, and warehouse operators.

  • Regulatory Bodies: Australian Customs, taxation authorities, and law enforcement as required by law.

  • Overseas Recipients: As a freight forwarder, we frequently disclose information to overseas partners and agents (e.g., destination agents) to facilitate international shipments. By providing your information, you acknowledge that while we take steps to ensure overseas recipients handle data securely, they may not be subject to the same privacy laws as Australia.

5. Data Security and Retention

We implement robust technical and organizational measures to protect your data from unauthorized access, loss, or disclosure.

  • Storage: Data is stored in secure cloud-based servers and restricted physical filing systems.

  • Destruction: We destroy or de-identify personal information when it is no longer required for legal or operational purposes.

  • Data Breaches: In the event of a "notifiable data breach" that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the law.

6. Cookies and Tracking

Our website may use cookies to track usage patterns. You can opt out of cookies through your browser settings; however, this may affect the functionality of our digital services.

7. Your Rights: Access and Correction

You have the right to request access to the personal information we hold about you or ask for it to be corrected. To do so, please contact our Privacy Officer in writing. We will respond to your request within 30 days.

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us using the details below. We take all complaints seriously and will investigate the matter promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Our Privacy Officer

For any privacy-related inquiries, please contact:

Privacy Officer: Shaman Kumar Phone: +61 406 207 442 Email: shaman@pacificfreightlink.com.au 

10. Changes to this Policy

We may update this policy from time to time to reflect changes in the law or our business practices. The "Last Updated" date at the top of this page will indicate the most recent revision.

This Privacy Policy was last updated on 09th of January 2026.