Privacy Policy

Pacific Freight Link, hereafter referred to as the "Company," is committed to protecting the privacy and personal information of its customers, employees, and any other individuals who interact with the Company. This Privacy Policy outlines how Pacific Freight Link collects, uses, discloses, and protects personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act).

Collection of Personal Information

Pacific Freight Link may collect personal information from individuals in a variety of ways, including but not limited to:

  • Directly from individuals, such as when they provide information through our website, by phone, email, or in person;
  • From third parties, such as our business partners, service providers, or government agencies;
  • From publicly available sources, such as social media or online directories.

The types of personal information Pacific Freight Link may collect include, but are not limited to:

  • Names, addresses, and contact details (e.g. email, phone numbers);
  • Identification documents (e.g. passport, driver’s license);
  • Employment history and qualifications;
  • Financial information (e.g. bank account details, credit card information);
  • Cargo and shipment details.

Use and Disclosure of Personal Information

Pacific Freight Link may use and disclose personal information for the purposes for which it was collected, or as otherwise permitted by law. These purposes may include:

  • Providing freight forwarding services, including but not limited to arranging transport, customs clearance, and storage;
  • Managing relationships with customers, suppliers, and service providers;
  • Managing and recruiting employees;
  • Complying with legal and regulatory requirements.

Pacific Freight Link may disclose personal information to:

  • Our employees, contractors, and service providers who require the information to perform their duties;
  • Government agencies, regulatory bodies, and law enforcement agencies as required by law;
  • Other third parties with consent or as required or authorised by law.

Storage and Security of Personal Information

Pacific Freight Link takes reasonable steps to ensure the personal information it collects, uses, and discloses is accurate, up-to-date, and secure. This includes:

  • Storing personal information in secure electronic and physical formats;
  • Restricting access to personal information to authorised personnel;
  • Using secure methods to destroy or de-identify personal information when it is no longer required.

Access to and Correction of Personal Information

Individuals have the right to access and correct their personal information held by Pacific Freight Link. Requests for access or correction should be made in writing to the Company’s Privacy Officer using the contact details below.


If an individual has a complaint about the Company’s handling of their personal information, they may lodge a complaint with the Company’s Privacy Officer using the contact details below. Pacific Freight Link will investigate and respond to complaints in a timely manner.

Contact Us

If you have any questions about this Privacy Policy, or if you wish to make a request for access or correction to your personal information, or to lodge a complaint, please contact the Company’s Privacy Officer: Shaman Kumar - +61406207442

Changes to Privacy Policy

Pacific Freight Link may amend this Privacy Policy from time to time, and the updated policy will be posted on the Company’s website. Individuals are encouraged to regularly review this Privacy Policy for any changes.

This Privacy Policy was last updated on 28th of February 2023.